CONFRONTING WITH LOVE – PART 2
“Each part…helps the other parts grow.” Eph 4:16 NLT
When you confront somebody: (1) Be specific, don’t generalize. For example, don’t say, “You’re always abrupt and unfriendly.” Be specific. Instead say, “You were rather abrupt with Mrs. Jones yesterday.” Generalizations sound and feel like an attack on who the person is, instead of constructive reproof on what the person does. Plus, the vagueness of such generalizations doesn’t give the learner a clue what he or she should do to grow and change. (2) Show empathy. An effective mentor always tries to put themselves in the learner’s place. Novelist John Erskine observed, “We have not really budged a step, until we’ve taken up residence in someone else’s point of view.” Assure them that you’re their advocate, not their adversary, and that your only desire is to see them succeed. Why do people have such a hard time accepting and processing criticism? Because they get caught up in a shame spiral, going all the way back to their childhood. They never felt valued, they felt like they were always being criticized and told how useless and stupid they were, and now they instinctively give too much power to criticism. Only when you understand that will you be able to approach them the right way. Build on their strengths, gifts and character through encouragement. Earn the right to confront. Make sure you affirm 97 percent of the time, so that when it’s time to be tough in the remaining 3 percent, your love and encouragement will be credible. How will a person know you’re on his or her side if the only evaluation you ever pass on is a negative one?